Giga33 Privacy Policy – Malaysia User Data Protection

01Introduction

Welcome to the giga33 Privacy Policy. This document is the official agreement between you as a giga33 platform user and our company regarding how we manage, protect, and respect the personal information you share with us.

Giga33 is an online gaming platform operating in Malaysia, providing sports betting, Live Casino, video slots, fish shooting games, and a variety of other digital entertainment options. In delivering these services, we need to collect certain personal data from our users to ensure a smooth, safe, and responsible gaming experience.

This Privacy Policy is formulated in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised data protection standards. We take our responsibilities as a data controller seriously and consistently strive to ensure your data is handled transparently, fairly, and securely.

By using the giga33 platform, registering an account, or accessing any of our services, you are deemed to have read, understood, and agreed to all terms contained in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

02Data We Collect

Giga33 only collects data that is strictly necessary to operate our services safely and effectively. We do not collect excessive data or data unrelated to the purpose of the service you are using.

In addition to data you provide directly during registration or platform use, giga33 also collects data automatically through cookies, tracking pixels, and standard web analytics technologies. All of these methods are described in further detail in the Cookies section below.

03How We Use Your Data

Every piece of data we collect is used for a clear and lawful purpose. giga33 adheres to the principle of purpose limitation — we do not use your data for purposes unrelated to the services you have chosen.

• Account management: Creating, verifying, and maintaining your account on the giga33 platform.
• Transaction processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Identity verification (KYC): Meeting legal requirements related to anti-money laundering (AML) compliance and fraud prevention.
• Personalise experience: Personalising game recommendations, promotions, and the interface based on your preferences and usage patterns.
• Service communications: Sending account notices, system updates, security alerts, and promotional information (if you have opted in to receive them).
• Platform security: Detecting and preventing fraudulent activity, unauthorised access, and platform abuse.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Analytics and development: Improving the performance, stability, and overall experience of the giga33 platform.
• Legal compliance: Fulfilling applicable reporting obligations, audits, and regulatory requirements.

All data processing carried out by giga33 has a valid legal basis, whether founded on your consent, contractual necessity, legal obligation, or legitimate company interests that do not override your fundamental rights as an individual.

04Data Sharing with Third Parties

Giga33 does not sell, rent, or transfer your personal data to third parties for independent marketing purposes. However, there are limited situations where we may need to share your data with certain parties to enable our services to operate properly:

• Payment providers: FPX, Touch 'n Go, GrabPay, DuitNow, and other payment processing partners to facilitate deposit and withdrawal transactions.
• Game providers: Pragmatic Play, Evolution Gaming, Microgaming, and other game content providers that require minimal data to deliver a smooth gaming experience.
• Analytics providers: Web analytics tools that help us understand usage patterns and improve the platform — data is shared in aggregate form without identifying individuals.
• Statutory authority: Police, courts, regulatory bodies, or Malaysian government agencies when required by law, court order, or legitimate investigation.
• Independent auditors: Audit and verification firms conducting security and compliance audits on behalf of giga33 — subject to strict confidentiality agreements.

All third parties involved in processing giga33 user data are bound by strict data protection agreements and are required to comply with security standards equivalent to or higher than those practised by giga33.

05Cookies & Tracking Technologies

The giga33.vip website and giga33 mobile app use cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and analyse traffic patterns.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting data on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Used through third-party analytics tools to understand site traffic and user behaviour in aggregate and anonymised form.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the giga33 platform. For mobile app users, tracking preferences can be managed through your device settings.

06Data Security

The security of your personal data is giga33's top priority. We continuously invest in the latest security infrastructure and take a layered approach to protecting all data we store and process.

Technical security measures we implement:

• Data encryption in transit using TLS 1.3 and SSL 256-bit certificates for all communications between the platform and users.
• At-rest data encryption using AES-256 algorithms for all databases containing sensitive information.
• Two-factor authentication (2FA) is available for all user accounts for added protection during login.
• 24/7 real-time security monitoring with active intrusion detection systems (IDS) and intrusion prevention systems (IPS).
• Regular security audits by independent cybersecurity firms to identify and address any vulnerabilities.
• Strict internal access controls — only authorised staff who require access to specific data are permitted to access it.
• A consistent patch management and security update programme for all systems and software in use.

While giga33 takes all reasonable precautions, no security system in the world can be guaranteed 100% safe. We encourage you to play your part in keeping your account secure by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

07Data Retention & Deletion

Giga33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account remains active and up to 7 years after account closure for AML compliance and audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and financial legal requirements.
• Security and access logs: Retained for 12 months for security investigation and fraud detection purposes.
• Communication data (email, chat): Retained for 3 years for customer support and dispute resolution purposes.
• Cookie and analytics data: Session data expires automatically; aggregated analytics data is retained for up to 24 months.

Upon expiry of the retention period, your data will be securely deleted or permanently anonymised using certified data deletion procedures that ensure the data cannot be recovered or re-identified.

You may request early deletion of your account and data by contacting the giga33 support team. However, certain data may need to be retained for a specified period to fulfil legal obligations or resolve any outstanding disputes.

08Your Rights as a User

Under the Personal Data Protection Act 2010 (PDPA) Malaysia and giga33's internal policies, you have the following rights regarding your personal data:

To submit any request relating to your privacy rights, please contact the giga33 privacy team via email at [email protected] or via live chat on the platform. We will process your request within 30 days from the date of receipt.

09Children's Privacy

The giga33 platform is exclusively for individuals aged 18 years and above only. We strictly do not target, collect, or process personal data from individuals under the age of 18.

Giga33 employs multiple mechanisms to prevent access by underage children and minors, including age verification during registration and a rigorous KYC process. Should we discover that personal data of a child has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

10Privacy Policy Amendments

Giga33 reserves the right to amend this Privacy Policy at any time to reflect changes in business operations, current legal requirements, or improvements to our privacy practices. Every updated version will be published on this website with a clear update date.

For amendments deemed material or significantly affecting your rights, giga33 will provide advance notice via email to your registered address or through a prominent notice on the platform at least 14 days before the amendment takes effect.

Your continued use of the giga33 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your data.

11Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding how giga33 handles your personal data, we encourage you to reach out to us directly. Our privacy team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available on the giga33 platform and app — the fastest way to get an immediate response.
• Privacy Email: [email protected] — dedicated to Privacy Policy enquiries and user rights.
• General Support Email: [email protected] — for general enquiries regarding your account and services.

All privacy complaints will be acknowledged within 48 hours and resolved within 30 days of receipt. For cases requiring further investigation, we will keep you informed of the progress on a regular basis.

This Privacy Policy was last updated on January 2026. This version supersedes all previously published versions.